Charlotte North Carolina Carpet Dealers
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Recent Reviews
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1
5
Charlotte Queens Gallery
no longer in business?????
“phone number no longer in service” -
1
5
Waters Carpet Ctr Inc
NOT SATISFIED AT ALL!
“DO NOT PURCHASE YOUR FLOORING NEEDS HERE!! The secretray (Louise) is not very helpful because she cannot make any decions without the permission of the owner/or part owner, Mike Waters. Like in my case, if there is a problem with your order, she cannot answer any questions, instead she is constantly writing down your phone number and having someone return your call. I spent more time waiting on someone to return my phone call from this company. That should have been a red flag right there but I didnt see it coming. In addition, this company is VERY MISGUIDING in their policies. While purchasing my flooring, I mentioned to Mike Waters (the owner/part owner) that if I had any extra materials that I was going to return the additional pieces. NOT ONCE did he tell me that all of my purchase was NON-REFUNDABLE and then encouraged me to order way more than I needed. Little did I know, this was a SCAM in order to make more money and REFUSED to take back the extra materials. I politely told him that I was unhappy with my customer service and his response was Im sorry you feel that way. It really upsets me when someone cant go the extra mile to make a customer feel appreciated. \n \nThe day that I hauled back all those materials into the store, Louise (the secretary) said to me, I cant help you, YOU need to call Mike. And handed me his buisness card. Instead of calling him yourself, or offering some assistance, it was all up to ME to TRACK DOWN the owner/part owner to get some answers. He still did not return my phone call, I had to keep trying to get in touch with him... THIS WAS A HORRIBLE BUYING EXPERIENCE, BEWARE!” -
5
5
Stowe Flooring
carpet install
“They matched up my carpet seems perfect when other stores told me that wasn't possible. I could not be happier and will definitely use them again. ”
