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Waters Carpet Ctr Inc

1 5 1 1 Review(s)


Phone (252) 756-2541
Address 118 S Mill St,
Winterville, NC 28590-0000 United States


571305 - Carpet & Rug Dealers-New

Reviews for Waters Carpet Ctr Inc

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  • Waters Carpet Ctr Inc


    1 5 0

    Posted On:

    “DO NOT PURCHASE YOUR FLOORING NEEDS HERE!! The secretray (Louise) is not very helpful because she cannot make any decions without the permission of the owner/or part owner, Mike Waters. Like in my case, if there is a problem with your order, she cannot answer any questions, instead she is constantly writing down your phone number and having someone return your call. I spent more time waiting on someone to return my phone call from this company. That should have been a red flag right there but I didnt see it coming. In addition, this company is VERY MISGUIDING in their policies. While purchasing my flooring, I mentioned to Mike Waters (the owner/part owner) that if I had any extra materials that I was going to return the additional pieces. NOT ONCE did he tell me that all of my purchase was NON-REFUNDABLE and then encouraged me to order way more than I needed. Little did I know, this was a SCAM in order to make more money and REFUSED to take back the extra materials. I politely told him that I was unhappy with my customer service and his response was Im sorry you feel that way. It really upsets me when someone cant go the extra mile to make a customer feel appreciated.

    The day that I hauled back all those materials into the store, Louise (the secretary) said to me, I cant help you, YOU need to call Mike. And handed me his buisness card. Instead of calling him yourself, or offering some assistance, it was all up to ME to TRACK DOWN the owner/part owner to get some answers. He still did not return my phone call, I had to keep trying to get in touch with him... THIS WAS A HORRIBLE BUYING EXPERIENCE, BEWARE!”

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